Terms and Conditions



Shoppers on this site are asked to read and acknowledge these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's ''digital signature''. These do not supercede statutory rights under the Sale of Goods acts but are designed to clarify the principles and procedures by which we operate.

Currency: All prices on this site are quoted in pounds sterling. Payments must be made in pounds sterling (credit cards sales will be charged in your local billing currency by your credit card provider). A currency converter is provided on the final invoice page which allows you to check the approximate exchange rate before finalising your order. The actual rate charged will be dependent upon your credit card issuer.

VAT: Prices shown are inclusive of VAT. Value Added Tax will be charged on all sales to residents of the EU making personal purchases. All purchases made by customers outside the EU will have VAT removed by the shopping system. The final payment amount shown on the payments page is inclusive of any UK tax due, including VAT, and of delivery charges and taxes thereon: it is the final amount you will be charged.

Duties & Local Taxes: Purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped.

Handling/Delivery: The final price quoted on the payments page is the price of the goods including delivery to the stated destination. Please contact us if you require special delivery services, prices for which will be quoted upon request. We reserve the right to select alternative carriers entirely at our own discretion, as appropriate to the particular delivery circumstances.

Damage & Loss in Transit: Sometimes, unfortunately, things do get lost or damaged in transit. If this happens with your shipment, please advise us and we will supply replacement goods as quickly as we can. However, since we never knowingly ship damaged goods we need your help to try to recover our costs from the carrier wherever possible. If you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the carrier's insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as 'Damaged package; goods not yet inspected' or similar to warn the carrier that a claim may be forthcoming. Whatever the circumstances, please contact us by email or telephone with as much detail of the damage or loss as you can provide, as soon after delivery as possible, so that we can arrange replacement goods and start following up the carriers. Please do NOT return damaged goods, unless and until requested to do so as this may incur additional costs unnecessarily.

Payments: We accept payment by a variety of means including online credit card payments. Other methods are available and we will always keep your information confidential.

Warranties/Guarantees: In addition to the provisions of UK Consumer Protection legislation we offer a 30 day money back guarantee.

Returns Policy: Items can be returned within 14 days for a full refund. Within 30 days, you can return items in exchange for other items. If the item is faulty or incorrectly supplied, we will send you a pre-paid returns label. We regret that in cases where the item was correctly supplied and not faulty, we are unable to offer a prepaid return, and you will be responsible for the return cost.No goods may be returned without first obtaining an RMA number. Goods which are returned under complaint or for exchange etc. should be returned to us post-paid. Please note that refunds will normally be made using the same method as the original payment (e.g. a credit card purchase will be refunded through your credit card account).

Payment & Retention of Title: Under normal circumstances, goods must be paid for prior to dispatch. If, for any reason, goods are shipped prior to clearance of payments, title in the goods shipped belongs to Paxman Musical Instruments Ltd until payment in full for the goods is received by us. We will not normally process payment for goods until they are ready for dispatch. Our acknowledgement of your order is not a confirmation of the acceptance of the order.

Goods Not Available For Shipment: With the best will in the world, some goods may not be in stock at the time you place your order. In the event that we cannot ship your goods within five working days of receipt of your order, we will contact you to advise the situation (provided that contact information has been provided) and take instructions from you on how you would prefer us to proceed.

Applicable Law and Courts of Jurisdiction: All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English legal processes and under the jurisdiction of English Courts.

Mediation: In the event of disagreement between Paxman Musical Instruments Ltd. and its clients which cannot be mutually resolved in a reasonable time period, the Institute of Directors (UK) may be asked by either party to appoint a mediator to settle any dispute before bringing the matter into the legal process. In this event, both parties agree to be bound by the decisions of such mediator and mediation process.

Paxman Musical Instruments Ltd
197 Long Lane
Paxman White Shield