GDPR and Privacy Policy

Privacy Policy

We aim to provide you with an online experience which is easy to use. You can access all of our site without giving us any information about yourself. Sometimes, however, we need to ask you for personal information to help us carry out our services. It's important to us that you feel comfortable sharing this information with us; this Privacy Policy explains how we may collect and use your personal data.

Personal Information

We collect the minimum amount of personal data to perform our services. Our key services are listed below:

  1. Contacting us We will ask you for your name along with your email address or phone number so that we can respond to your message. We may also collect other information, such as your IP address and browser software, to assist us in answering your message and as part of our fraud screening.
  2. Placing an order We will ask for information such as your name, address, phone number and email address. We require your phone number in case we or our courier need to contact you about the status of your order. We may collect your IP address as part of our fraud screening process.
  3. Creating an account We give you the option to create an account, which stores your personal information (name, email address, address(es), phone number(s)) to allow you to check out quickly. We do not store your payment details.
Use, Transfer and Retention of your Personal Information, and Withdrawing Consent

In addition to providing our services as outlined above, we may use your personal information in the following ways:

  1. We may share your details with GDPR-compliant third parties that provide services related to fulfilling your order:
    1. We will share your delivery address with a GDPR-compliant delivery company in order that they can provide delivery your order. This may include your phone number and/or email address, so they can send you tracking emails and order updates. This data is shared with 128-bit SSL encryption.
    2. If you are paying by credit or debit card, your payment is made via SagePay's secure servers. We transfer your name, address, email address and phone number to SagePay encrypted with 128-bit SSL certificates. SagePay is GDPR compliant and their privacy policy is available to view online.
    3. Finance applications are made via GDPR-compliant third parties selected by Paxman Musical Instruments Ltd. We may collect your name and email address to pass on to the third party with 128-bit SSL encryption, in order that they can generate an application form for you. Privacy policies for these third parties are available to view on their respective websites.
    4. Some orders may be fulfilled by a third party seller: in such cases, your name, email address and delivery address may be shared with the third party for the sole purpose of fulfilling your order.
  2. With your explicit consent, we may send you email newsletters or stock alerts, with news or products which we believe may interest you. We may share your order activity with third parties to produce targeted content. You can withdraw consent at any time by clicking the unsubscribe link in these emails or by editing your communication preferences in your account.
  3. With your explicit consent, we may send you direct mail by post. You can withdraw consent at any time by contacting us.
  4. We may use your email address to keep you informed with changes to the website which may affect you or the use of our service.
  5. We may use Google AdWords and Facebook remarketing services to advertise on third party websites (including but not limited to Google and Facebook) to previous visitors to our site. This means that we can advertise to previous visitors who haven’t finished completing a task on our site, such as completing their order. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.

    Third parties, including Google, may also use cookies to serve ads based on someone’s past visits to our website. If you have a Google account, Google may link your browsing history with that account to provide personalise ads - you can opt out of this in your Google account. Any data collected will be used in accordance with the third party's privacy policy.
Except as detailed above, we won't share your personal information with any third parties except in the following circumstances:
  1. When we may be required to do so by law
  2. When we believe that such action is necessary to:
    1. conform to the edicts of the law or comply with a legal process served on Paxman Musical Instruments Ltd; protect and defend the rights or property of Paxman Musical Instruments Ltd
    2. act in urgent circumstances to protect the personal safety of users of Paxman Musical Instruments Ltd, its websites, or the public.
Viewing, Changing and Deleting your Personal Information

If you are a registered user, you can view and update the personal information we hold for you by accessing your account. Please be sure to update your personal information if it is incomplete or inaccurate.

We may retain some information from closed accounts in order to comply with law, prevent fraud, assist with investigations, resolve disputes, analyze, or troubleshoot programs, enforce our Terms of Use, or take other actions permitted by law.

Security of your Personal Information

We strictly protect the security of your personal information and honour your choices for its intended use. We carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration, or destruction.

Paxman Musical Instruments Ltd is registered with the Information Commissioner's Office under the provisions of the 1998 Data Protection Act and our registration number is Z6183646. In the event of a data breach, in line with GDPR regulations we will inform the ICO within 72 hours of being made aware of such a breach.

Protection of Children’s Personal Information

We do not publish content that is targeted to children. Obviously, if your child places an order online we will store their information. We do not store details of any user's age.

External Websites

We may display links to third party websites. Please note that we cannot control and cannot be held responsible for the privacy policies of such websites. You should always read the privacy policy of a website to find out more about how they may collect and process your personal information.

Changes to this Policy

From time to time, as our services evolve, we may update this Policy. You agree that we may notify you about material changes in the way we treat personal information by placing a notice on the website. We will also update the 'Last Updated' date on this page. Please check this page frequently for updates.

Last updated 04/05/2018

Paxman Musical Instruments Ltd
197 Long Lane
Paxman White Shield